Customer Experience

We are a champion for inclusivity and diversity and expect all of our patrons to respect and be kind to one another when you visit.

Please show consideration to your fellow audience members, those on stage and to our Theatre Staff at all times during your visit.

Mobile phones and other devices should be switched off during any given performance.

For future promotional activities, we occasionally film/photograph our audience. If you wish to be excluded please inform our staff.

Smoking or vaping is strictly prohibited in all areas of the premises.

Theatre Royal Bath cannot be held responsible or liable for any personal property brought onto the premises.

CCTV is in operation throughout for the purpose of crime prevention and detection.

Security searches may be carried out at certain performances and events.

Main House and Ustinov Studio: Alcoholic, soft, and hot drinks are allowed, but glass and china are not permitted in the front rows of each level. 

The Egg: Inside the auditoria alcoholic, soft, and hot drinks are allowed, but glass and china are not permitted. Glass and china are permitted in the Egg cafe, the Yolk. 

The performance starts at the time specified on your ticket. Please ensure you arrive in plenty of time to take your seats as latecomers may not be admitted.

We hope you enjoy your next visit.